Contents

Aegis Service Desk

Aegis Service Desk is the flagship product. It is an ITIL based service management system. The following ITIL processes are fully integrated: Incident Management, Problem Management, Change Management, Configuration Management and Service Level Management. 

Aegis Help Desk

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call centre. It will help you provide the type of service your customers expect. It includes all the functionalities of Aegis Defect Tracking and Aegis Client Management.

Aegis Defect Tracking

Aegis Defect Tracking is a complete incident and response tracking system. It is suitable for any company that needs to track problems, client requests or enhancements. Use it to ensure that defects are out and increase the quality of your products.

Aegis Client Management

Aegis Client Management is a client relationship management system. Store and share all your customer and sales information in one central location. Never lose a contact detail or opportunity again.
 

Web Version

Use the web front end to provide your external clients with a self-help facility and reduce support calls and cost. Give your clients the ability to log and view their own calls, search the knowledge base and view FAQ's via the web without them calling your support centre.

Add On Modules

Add on modules are optional and are purchased separately. They will add more functionality to the base products.

Head Office
MicroWay Pty Ltd
PO Box 84,
Braeside, Victoria, 3195, Australia
Ph: 1300 553 313
Fax: 1300 132 709
sales@microway.com.au

Sydney Sales Office
MicroWay Pty Ltd
PO Box 1733,
Crows Nest, NSW 1585, Australia
Tel: 1300 553 313
Fax: 1300 132 709
sales@microway.com.au

International: call +61 3 9580 1333, fax +61 3 9580 8995