• Competitively priced solution that has a low out-of-box operational cost.
• Highly scalable solution that allows you to start small and grow.
• Leading edge ASP.NET and AJAX technology for a fantastic user experience. 
• Eliminates the need to process all knowledge articles through a costly format conversion process. 
• Unique document search feature accomplishes archival retrieval without additional expense in electronic cataloguing. 
• Virtually every popular document format accepted, emulating the state of documentation within a small or medium enterprise. This saves money on format conversion, but more importantly, saves time so that you can get your knowledgebase up and running quickly.
• Provides an easy-to-use platform for authoring new articles.

The FrontLine outcome for a small-to-medium sized enterprise is incredibly compelling. Most knowledgebase solution providers tout such benefits as 50% reduction in contact volume, 90% increase in search accuracy, and ROI within less than a year. FrontLine can do better by maximising the potential to reach and exceed these results. Here is how:

• 24x7 access to easy-to-find answers reduces contacts to the help desk or support centre. This reduction in contacts is the foundation of an ROI. FrontLine gets you up and running faster than other solutions, enabling you to start realising your ROI in a minimal amount of time. 
• Next generation Web technology presents a modern face to the support and/or help desk. This encourages use, ensuring you will realise the full benefits of an online support centre. 
• The best search technology available ensures that knowledge seekers are as successful as possible. FrontLine can reduce information search time for each interaction by 150%, increasing both customer satisfaction and employee productivity. 
• FrontLine allows you to publish a variety of document formats (Word, PowerPoint, Excel, PDF, HTML, TXT, etc.) rather that requiring document conversion, providing the most rich and diverse experience more conducive to learning. 
• Eliminating the need for conversion also eliminates the expense and the expected 25% translation error rate that results from the typical conversion troubleshooting processes. 

Simply stated, FrontLine empowers enterprises to deploy a knowledgebase at a fraction of the typical implementation time and cost while ensuring quality information and reliable search.

• FrontLine Documentation