Morae 3.2 - Customer Experience Software
Understand Your Customer
Use Morae to record exactly what customers do and say, discover
patterns in the data, key in on significant moments, and build
a compelling case for how to improve the customer experience.
From usability testing to focus groups and beyond, Morae helps
you transform designs and marketing to make things people love.
Maybe that’s why so many are using it today.
Also available: An Affordable Eye Tracking
Solution allowing you to capture the
ultimate user feedback – where the users eyes are focusing on the screen
at any point in time.
See the S2 Eye Tracker
Top 10 new features in Morae 3
|Morae 3 opens up whole new ways to understand your
customers...while saving time and delivering stronger
Morae 3 reaches beyond the screen...so you can record
customer interactions that don't happen on the computer.
Like focus groups, in-depth
interviews, mobile device testing, paper prototype testing, the list goes
Use Morae with more
AutoPilot delivers instructions, tasks, and surveys
automatically during the test session. Saves paper,
Set your study to fully
testing with AutoPilot
Record the action on the customer's entire Windows
desktop, even if it spans multiple monitors.
Or record just a region to focus on the most important
Get the whole picture
(or just a part)
Record two or more monitors
Use a pre-test survey to collect demographics. And deploy post-task survey questions any
time during the session. Trigger surveys automatically
Ask all the questions
Want to record a focus group? Software usability
test? Mobile device test? Just select a template and
Get started faster
Preset study templates
Want to see all participants' comments on task four?
Or review what all your focus groups said about question
six? You can now search across recordings to uncover patterns and trends in the data...right inside
See the forest...and
Variable speed playback drastically reduces
your time spent logging, because you can review
video in double time (or faster). And unlike "fast
forward" you'll hear the audio just fine.
Listen faster (really!)
Variable speed playback
Export videos (and graphs and title clips) from Morae directly onto PowerPoint slides — with
just a few clicks.
Simply drag and drop graphs, screenshots, data tables,
survey questions, and more...directly into a Word document.
Drag and drop to build
for Microsoft Word
Work faster and more confidently with the new undo
feature, more accurate auto-save, faster response times
(especially when working with video), and reduced video
lag when observing.
We've got your back(up)
Watch Morae Video (wmv file)
Getting Started Guide (pdf)
Morae 3.2 Trial
TechSmith Developer Tools
One tool, many methods
You don't need a different set of hardware and software
for every type of customer research. You just need Morae.
Software & website usability testing
Morae captures every nuance of your testing session, providing you
with hard data and vivid, undeniable examples of usability problems.
Stakeholders can observe the session live over the network. Your notes
and theirs are indexed to the video, making it easy to work with the
Save time on analysis and reporting! Morae automatically
calculates and graphs standard metrics. Find all comments on the same
task across all your recordings, instantly. Drag charts and tables into
your report. Export video clips directly to your presentation.
The sooner you can get customer feedback, the better. With Morae
you can mock up a design, put it in front of customers, and test their
reactions…all in an afternoon. Stakeholders can quickly see what’s working,
and what isn’t, by observing your session live or viewing it as video.
Mobile device & hardware testing
Are you building things people merely tolerate…or things they love?
Whether it’s a mobile phone, GPS unit, or an espresso machine, you can
improve the design by testing it in the hands of real customers.
Watch customers manipulate physical buttons and navigate on-screen
menus. Capture their body language, verbal comments, and success rates.
Use Morae’s complete toolset to log, analyse, and present the data.
Focus groups & depth interviews
Whether you gather customers around a fancy conference table or sit
down for a one-on-one, bring Morae along to capture the interaction
and share the results quickly and powerfully.
Type notes and
flag important moments as Morae records video from up to two cameras.
Team members or stakeholders can watch the live video stream…and log
their own observations. Everything is captured digitally on your hard
drive—no videotape to transfer, no hand-written notes to type up.
As soon as the session is over, quickly search back through
the notes and markers, select the best clips, and export your highlight
reel directly to PowerPoint. Faster turnaround—better results!
Gain a richer understanding of what customers really need by observing
them in their natural environment. Send Morae into the field on a laptop,
or record on the customer’s own computer. Your product and marketing
teams can see exactly how customers respond to the product, which features
they use, and what can be improved.
The Morae Process
Morae consists of three components that work
together to record, observe, log, analyse and share the user experience:
Recorder, Remote Viewer, and Manager. Read the White paper (PDF).
Recorder captures audio, video, on-screen activity, and keyboard/mouse
input during a research session. Depending on the research methods you're
using, you might record camera video only (no screen recording).
Purchase additional Recorder licenses to enable multiple, simultaneous
Observer enables team members to watch the customer’s experience,
make notes, and flag tasks in real time. Observer connects to the computer
running Recorder via your network (LAN/WAN/VPN).
can be connected to a single Recorder. Purchase additional Observer
licenses to give more people on your team a chance to observe sessions…or
to support multiple, simultaneous sessions.
Use Manager to view and analyse Morae recordings, automatically calculate
metrics, generate graphs, and create highlight videos to share with
stakeholders. Manager is used after the session; not during.
Start with the Bundle
The Morae Bundle includes one copy each of Recorder, Observer, and
Manager—everything you need to get started with Morae.
add more copies of each component at any time, to expand your customer
Morae Licensing Terms
One Morae Manager license gives you the right to install Manager
on two computers (e.g., desktop and laptop or "lab" and "personal"
computer) as long as you're not running it simultaneously on both computers.
Both Morae Recorder and Morae Observer can be installed and
uninstalled on multiple computers as long as each is installed on only
one computer at a time. This gives you the flexibility to conduct testing
on different systems in different locations.
Discounts are available for qualifying governmental, non-profit,
and educational institutions.
The desktop on today's average PC is a continually evolving display
of rich visual content that can come from a variety of sources. A single
desktop can display anything from simple text to an advanced multimedia
presentation, complete with vibrantly coloured graphics and animations.
Whether the desktop is displaying a real-time video conference or an
instructional software tutorial, there is often a need to capture and
share this content with others.
TechSmith’s screen capture and
recording software products provide a powerful platform for capturing
and sharing desktop content. Using TechSmith’s tools for developers,
you can integrate the power of our capture and recording technologies
into Windows applications of your own.
Morae COM Server
Morae Recorder supports a COM server. Using Morae Recorder’s COM server
you can record a user's interaction with the Windows desktop environment.
You can also programmatically insert markers to denote certain events
and save the recording to open later in Morae Manager for a usability
Morae's COM Server is built into Recorder. To start using
it, purchase and install Morae. Installing Morae Recorder automatically
registers the COM Server and makes it available to other applications.
|For more information please contact
the MicroWay sales team:
MicroWay Pty Ltd
PO Box 84,
Braeside, Victoria, 3195, Australia
Ph: 1300 553 313
Fax: 1300 132 709
ABN: 56 129 024 825
|Sydney Sales Office
MicroWay Pty Ltd
PO Box 1733,
Crows Nest, NSW 1585, Australia
Tel: 1300 553 313
Fax: 1300 132 709
ABN: 56 129 024 825
|New Zealand Sales Office
MicroWay Pty Ltd (NZ)
PO Box 912026
Victoria Street West
Auckland 1142, New Zealand
Tel: 0800 450 168
+61 3 9580 1333, fax +61 3 9580 8995