Workflow Manager 5.2   Workflow Manager is a Web-based process management solution that gives IT total control over application readiness, application virtualisation, OS migrations such as Windows 7, and other desktop management processes. When IT-wide processes such as preparing application for deployment and OS migrations are managed poorly, expensive errors can occur, resulting in costly delays, software downtime, and lost productivity. Workflow Manager enables you to standardise, control, and streamline your IT processes, reducing costs and maximising productivity. IT process management teams of every size use Workflow Manager to centrally control their software packaging process—from application request submissions through to deployment. Workflow Manager is also used to manage other desktop management processes, such as Windows 7 migrations and virtualisation projects. AdminStudio Datasheet AdminStudio Workflow Manager Datasheet	Contents - - Downloads - Pricing - Secure Order

Streamline Application Readiness and Other IT Processes

• Give your end users an easy way to submit deployment requests and other projects to IT
• Assign requests to the IT process management member with the most bandwidth and monitor their progress in real time
• IT process management members can see their assigned tasks in an easy-to-follow graphical workflow, eliminating the need for ad-hoc guesswork

Centrally Manage Projects, Applications, and IT Resources

• Generate detailed process management reports on every aspect of packaging and other processes, from a package’s content to who performed what task
• View the real-time status of every project, who is working on it, and any issues that arise
• Track and manage SLAs (service level agreements) to ensure compliance

Integrated with AdminStudio to Simplify ITIL Implementations

• Workflow Manager is integrated with Flexera Software's AdminStudio, the #1 application readiness solution.
• Workflows can include AdminStudio tasks, and progress is automatically reflected in the Workflow Manager UI.
• All package files and metadata generated by AdminStudio and project and workflow information from Workflow Manager are stored together and can feed into your CMDB to simplify ITIL or Microsoft BDD implementations
• The exposed API makes it easy to integrate Workflow Manager and AdminStudio with helpdesk tools such as those from Remedy or Peregrine

Top 10 Features

• Integration with AdminStudio
  Workflow Manager integrates with AdminStudio, the premier application readiness solution, to streamline software packaging and Vista migrations and simplify ITIL and Microsoft MOF and BDD implementations.
  
  When software packagers are assigned tasks via Workflow Manager, they can use AdminStudio's software packaging tools to complete them quickly and correctly. Progress made with AdminStudio is reflected in the Workflow Manager interface.
  Both solutions share the same Application Catalog, so all package metadata and data generated during packaging via AdminStudio is automatically captured along with application request and workflow information from Workflow Manager. All this data is accessible anytime using Workflow Manager's powerful reporting tools and can feed into your CMDB to simplify ITIL or Microsoft MOF and BDD implementations.
  
  Additional integration enhancements include:
  
  - Workflow Manager now shares a tabbed interface with AdminStudio's Job Manager, Report Center, and SMS Web Console, making it easy to jump back and forth from different functional areas.
  - You can now associate an application request in with a package from either the AdminStudio or Workflow Manager UI, so you can quickly move from an application request progress report to a report on how that package was prepared for deployment.
  - All security settings (users, roles, and permissions) for AdminStudio and Workflow Manager are managed from the same UI.
  - When defining a Workflow Manager workflow template, you can choose to define a workflow phase as an AdminStudio workflow project, and you will receive progress notification from AdminStudio as the project steps are completed.
  
  As IT uses AdminStudio to complete tasks, the percentage of work completed for each step is indicated by Workflow Manager. In addition, rollback of a workflow with an AdminStudio step is reflected in the associated Workflow Manager project.
• Service Level Agreement Management
  Easily track, manage, and report on SLAs to ensure IT projects stay in compliance.
  
  For most software packaging teams and third-party service providers, ensuring packaging activities stay in compliance with Service Level Agreements (SLAs) is critical. That's why Workflow Manager has added significant enhancements to its SLA management functionality, making it even easier to for you to ensure your team stays compliant — and to prove it.
  
  You can use Workflow Manager to generate reports about time spent working on a particular application or an entire packaging project, including  the begin time and end time for any workflow event, as well as how each application or project is tracking according to its defined SLA due date. There is also a new Activity Report which exclusively lists information on every event that occurs during the packaging process. This increased level of reporting detail and visibility into projects enables more robust audit trails, troubleshooting, and compliance management.
  
  Workflow Manager can proactively notify you via email whenever applications or projects are approaching their SLA due date, so you can take action to ensure SLA compliance. You can also configure Workflow Manager to notify you when applications or projects have past their SLA due date.
  
  For greater SLA reporting accuracy, you can define how many hours make up a work day, specify whether to include weekend days as part of the work week, and define which holidays to exclude from SLA calculations. If work on a software packaging project is interrupted, you can temporarily or permanently stop Workflow Manager's SLA clock so that time isn't counted against you.
  
  You can also optionally exclude any workflow steps and the time needed to complete them from overall SLA calculations.
  
• Custom Workflow Templates
  Workflow Manager's Web-based templates are easily customised to fit the changing needs of your enterprise.
   
  Workflow Manager's Web-based templates ensure your organisation follows a standardise software packaging process from start to finish, ensuring all tasks are completed correctly and in the right order. They are easily customised to fit the changing needs of your enterprise - and you don't have to hire a Web designer to do it.
  
  Workflow Manager templates provide application owners with an easy way to submit application requests to IT. They automatically prompt the application owner for a complete list of installation instructions, so IT always gets the data it needs to properly package the application the first time.
  
  Workflow Manager's templates also enable software packagers to drill down into each of their assignments to see the entire packaging process in a linear, easy-to-follow graphical format. Check boxes and color coding make it easy to see at a glance what steps have been completed, which ones are in progress, and which ones still remain.
  
  To modify the packaging process, IT Management can easily edit or create their own workflow templates, ensuring the tasks performed always follow the company's current business processes as well as industry guidelines such as ITIL or Microsoft's Solution Accelerator for Business Desktop Deployment. Now once a template is updated, it is automatically applied to all application requests that follow.
  
• Dynamic Email Notification
  Have Workflow Manager send emails notifying key stakeholders of progress or issues involving their application requests and other IT projects.
   
  Workflow Manager offers the ability to automatically send dynamic, template-based notification emails to users after certain events based on their role in the packaging process. You decide which users (any individual, group, or role) should receive these emails, as well as which events in the packaging process should trigger them. These emails increase workflow efficiency while alerting the right people of the current status of the application.
• Issue Tracking and Resolution
  Whenever project issues arise, Workflow Manager provides tools to track and facilitate their resolution.
   
  Whenever packaging issues arise, Workflow Manager provides tools to facilitate their resolution, including giving IT the ability to send queries to the application owner requesting the application. All data and communications are permanently logged in Workflow Manager for later reference, creating a valuable audit trail.
  
  All comments associated with an issue are grouped together in a hierarchy, so that the order of responses is clear. Serious issues can also be labeled as critical, immediately freezing work on that project by placing the workflow into a read-only mode until the issue has been resolved.
• Report Design and Management
  Design, store, and rerun custom reports that improve the management of your IT processes.
   
  Authorised IT members can access Workflow Manager's data at any time using powerful reporting functionality. You can design, store, and rerun detailed data reports, giving you complete visibility into your organisation's environment, including packaging data generated in geographically dispersed offices.
  
  Workflow Manager shares the same Application Catalog with AdminStudio, so all package metadata and data generated during packaging via AdminStudio is automatically captured along with application request and workflow information from Workflow Manager. All this data is accessible anytime using Workflow Manager's powerful reporting tools and can feed into your CMDB to simplify ITIL or Microsoft MOF and BDD implementations.
  
  Workflow Manager comes with many standard report types, or you can create your own custom reports, which now includes the ability to customise SQL queries to generate reports on all data on a given package stored in the Application Catalog.
  
  Workflow Manager can generate project-level and application-level reports that help IT Managers monitor and track all projects across the organisation. Plus, Workflow Manager can create reports that help you stay compliant with the Service Level Agreements for your applications.
  Reports can be exported into different formats and are easy to share with team members. You decide which roles are eligible to view each report, so unauthorised users are never able to access confidential data.
• Dashboard Home Page
  The home page includes a user-specific dashboard that provides summary information about relevant work assignments, issues, and more.
   
  The Workflow Manager home page includes a dashboard that provides summary information about relevant work assignments, issues, reports, and any links and company-specific data you wish. The information is unique to each user, based on their role and specific permissions.
• Security Management
  Easily define each user's access rights to Workflow Manager, ensuring personnel never perform unauthorised tasks.
   
  To help maintain the security of your enterprise's packaging process, you can easily define each user's access rights to Workflow Manager, ensuring personnel never perform unauthorised tasks.
  
  You can assign rights to individuals on a feature-by-feature basis. You can also group users into different roles — such as administrator, packager, or guest — with specific access rights based on job function. Creating your own custom roles is easy.
  
  Plus, thanks to Workflow Manager's enhanced integration with AdminStudio, all security settings — users, roles, permissions — for AdminStudio client tools and AdminStudio Web tools are managed on from the same Workflow Manager UI, saving you time and effort.
  
  To further simplify the management of access rights, you can use your LDAP database — such as Microsoft Active Directory and Novell eDirectory — to establish user privileges for both Workflow Manager and AdminStudio. Authentication is dynamic, so any changes made to the LDAP database are automatically reflected during login.
• Custom Web Page Support
  Launch any Web page in a new browser window during a Workflow Manager template step.
   
  To meet more advanced workflow requirements, you can also schedule Web pages to launch in a new browser any time during the workflow process.
• Customised Application Requests
  Tailor the application request submission process to the specific needs of your organisation.
   
  Workflow Manager provides application owners with an easy way to notify IT that they need a new application deployed to their desktops.
  Workflow Manager's customisable templates automatically prompt the application owner for a complete list of installation instructions, so IT always gets upfront the data it needs to properly package the application the first time.
  
  The application request submission process can be tailored to the specific needs of your organisation. It has new features that make it even easier for application owners to follow - including more customisable data fields, optional default values for fields, and optional help links for any field - resulting in the submission of more complete and accurate requests to IT. Application owners can also use Workflow Manager to check the real-time status of their requests at any time, so IT doesn't have to waste time repeatedly answering calls from curious end users.
• Virtual Application Management
  Workflow Manager provides unprecedented support for managing virtual applications, making it as easy as managing MSIs.
  
  For those organisations that also use Flexera Software’s AdminStudio, Workflow Manager now provides unprecedented support for managing virtual applications, making it as easy as managing MSIs.
  
  Workflow Manager now stores virtual application files and related metadata in the same location as the binaries and information on your non-virtual packages. Now you can always know who is touching an application before and after deployment, who initially requested it, which groups was it requested for, what are its contents, and who tested it.
  Packagers can also see at-a-glance which applications in their environment are MSIs and which ones are in virtual formats.
  

For more information please contact the MicroWay sales team:
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