AdminStudio Workflow Manager 5   IT departments are constantly preparing software for deployment. But that preparation process — known as software packaging — is complex and difficult to coordinate. If managed poorly, expensive errors can occur, resulting in packaging delays, software downtime, lost productivity, and increased IT costs. Acresso's Workflow Manager is a Web-based application management system that gives IT Management total control over the software packaging process, from the initial application request submission through to deployment. AdminStudio Product Demo   AdminStudio Product Introduction   AdminStudio Solutions Brochure   AdminStudio Datasheet   AdminStudio Workflow Manager Datasheet October 2008 Promotion: Purchase an upgrade for AdminStudio or Workflow Manager for 10% off. Call 1300 553 313 for details or email	Contents - - Downloads - Pricing - Secure Order

Workflow Manager connects IT Management, software packagers, and application owners together to standardise and streamline the packaging process, resulting in efficient IT personnel that meet SLAs, reduced software downtime, and lower IT costs.

Product Benefits

• Significantly reduce your software packaging and desktop management costs
• Improve application reliability and availability throughout the enterprise
• Maximise IT productivity and reduce the time needed to deploy packages
• Standardise your software packaging process across your organisation
• Simplify the implementation of ITIL and Microsoft BDD application management best practices
• Improve enterprise-wide satisfaction with IT

Feature Highlights

• ENHANCED! Generate detailed reports on every aspect of packaging, from a package's content to process steps
• Centrally track and manage the entire software packaging process
• Track and manage SLAs to ensure compliance
• Give application owners an easy way to submit complete application requests to IT
• Assign requests to the most available packager and monitor their progress
• Provide packagers with a linear, easy-to-follow workflow process

Overview

Using Workflow Manager, enterprises always follow a standardised software packaging process based on best practices that improves software reliability, reduces application management costs, and maximises IT productivity.

Streamline Your Software Packaging Process

Workflow Manager gives application owners an easy way to submit complete application requests to IT Management, who can use Workflow Manager to assign those requests to the most available software packager. Packagers are shown the entire packaging process in an easy-to-follow graphical workflow, so they know exactly which steps to perform and in which order.

Centrally Manage Application Requests and IT Resources

Whether managing a small team or multiple IT centers around the world, Workflow Manager makes it easy for IT Management to monitor every aspect of the software packaging process. Workflow Manager shows the real-time status of every packaging request, who is working on it, and any issues that arise, so you can take action to ensure important deadlines are kept.

Integrated with AdminStudio to Enhance Package Management

Workflow Manager is integrated with AdminStudio, the premier software packaging solution. A Workflow Manager workflow can include AdminStudio tasks, and progress is automatically reflected in the Workflow Manager UI. Both solutions share the same Application Catalog, so all package metadata and data generated during packaging via AdminStudio is automatically captured along with application request and workflow information from Workflow Manager.

Generate Custom Reports for Managing Packaging

Authorised personnel can access all this data anytime using Workflow Manager's powerful reporting tools. You can also feed the data into your organisation's CMDB to simplify ITIL or Microsoft BDD implementation.

Managing Service Level Agreements

For most software packaging teams and third-party service providers, ensuring packaging activities stay in compliance with Service Level Agreements (SLAs) is critical. That's why Workflow Manager includes powerful, customisable SLA management functionality that makes it easy for you to ensure your team stays compliant — and to prove it.

Customise to Fit Your Organisation’s Standards

Workflow Manager is easily customised to meet the unique business processes and changing needs of your enterprise. From the application request details that application owners submit to IT to the workflow process that software packagers follow, Workflow Manager can be continually altered and updated to enforce current best practices.

For more information please contact the MicroWay sales team:
Head Office MicroWay Pty Ltd PO Box 84, Braeside, Victoria, 3195, Australia Ph: 1300 553 313 Fax: 1300 132 709 email: sales@microway.com.au ABN: 56 129 024 825	Sydney Sales Office MicroWay Pty Ltd PO Box 1733, Crows Nest, NSW 1585, Australia Tel: 1300 553 313 Fax: 1300 132 709 email: sales@microway.com.au ABN: 56 129 024 825	New Zealand Sales Office MicroWay Pty Ltd (NZ) PO Box 912026 Victoria Street West Auckland 1142, New Zealand Tel: 0800 450 168 email: sales@microway.co.nz
International: call +61 3 9580 1333, fax +61 3 9580 8995

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