FLEXnet Connect Stay Connected to Customers though Electronic Software Updating, Messaging, and Reporting FLEXnet Connect Editions FLEXnet Connect Datasheet FLEXnet Connect for Easy Updating of Applications  FAQs  Technical Framework - On-Site  On-Site Deployment - Information for Your Own IT Administrators	Contents - - Downloads - Pricing - Secure Order

FLEXnet Connect keeps you connected to users by electronically delivering applications, updates, and messages directly to their systems – keeping your support costs down and your customers happy.

The users of your applications, games, and other software products expect to stay connected to you after initial installation. They expect easy access to your latest updates and to be notified of important announcements.

FLEXnet Connect gives you the power to keep them updated and informed – regardless of their OS. It also provides data on how they use your software that is invaluable to strategic product development and marketing.

FLEXnet Connect is a key part of the Electronic Delivery Management component of Acresso’s Entitlement Relationship Management Solution, which helps you increase revenue by simplifying customer relationships.

Cut Costs with Electronic Software Delivery

• Cut support costs by keeping users on your most current version
• Cut product fulfilment, upgrade delivery, and renewal costs
• Increase customer satisfaction by proactively delivering updates

Improve Customer Communication with In-Product Messaging

• Deliver marketing messages to customers and evaluators as they use your software
• Target users based on their product version, location, entitlement status, and more
• Reach all of your customers directly, even if they purchased through a reseller

Improve Marketing and Development with Customer Data

• Better understand your user base with data on total customer size, versions in use, and upgrade patterns
• Learn how customers value your software by seeing which features are most popular
• Use real customer data to create better marketing campaigns and more competitive products 
   

FLEXnet Connect - Editions
 

FLEXnet Connect Professional Edition

Reduce Costs and Complication with Electronic Software Delivery

The users of your applications, games, or other software programs, expect to stay connected to you after they install your software. They expect easy access to the latest product versions and updates, and they expect to be kept informed of important announcements. With FLEXnet Connect, you can provide a trouble-free experience while ensuring your customers are running the most current version of your software.

With FLEXnet Connect, you can:

• Reduce operational and support costs with Electronic Software Delivery
• Improve customer communication with targeted In-Product Messaging
• Improve marketing and development with Product Usage Data
• Control the delivery and installation of your updates
• Implement in-product marketing
• Reduce operational costs
• Send software to users based on their maintenance status, ensuring that only customers with valid contracts receive your software and updates.

Cost-effective In-Product Marketing

FLEXnet Connect provides a communication vehicle for sending users of your software and evaluation copies information on

• Purchasing your software
• Program and service upgrades
• Related programs and services
• Updating any application running on any platform (including Windows, Mac OS X, Solaris, Linux, AIX, and other flavours of UNIX)
• FLEXnet Connect also provides real-time data about how users interact with your products, enabling you to collect critical usage trends to improve your software.

Reduce Operational Costs

FLEXnet Connect will allow you to free up resources and save money on

• Product fulfilment, upgrades, and renewals
• Keeping users current
• Supporting IT administrators who need to manage updates
• Delivering marketing messages to customers and evaluation copy users

FLEXnet Connect Premier Edition

Premier Edition Includes Advanced Customisation Options

The Premier Edition of FLEXnet Connect has all of the features of the Professional Edition, plus the ability to further customise and direct the delivery process.

Premier Software Updating and Delivery Features

• Deliver a specific package to a subset of users, based on their status
• Manage connections with IT departments to allow the customer to manage updates to individual stations
• Base delivery decisions on information stored in internal systems, such as CRM, to ensure the right updates get to the right individuals Synch software to a central server rather than writing an installer

Premier Customer Communication Features

• Create a promotional campaign to reach customers and trial users
• Authenticate customers so they only receive messages that are applicable to their situation

Premier Customer Management Portal For IT

The Premier Edition of FLEXnet Connect includes an easy-to-use Customer Management Portal for IT. The Customer Management Portal allows you to connect with your client’s IT department, enabling them to further manage the distribution and update process.

• Set customer access rights so IT administrators can perform the actions you have authorised
• Brand the FLEXnet Connect Portal your customers use with your logo, colours, etc.
• IT can target the user machines that require your hot fixes, patches, and upgrades for only the machines that require them
• Network Application View provides IT with a view of all the desktops running your software

Premier Enhancements to the Secure Architecture

• Compatible with IBM’s Websphere Application Server
• Built-in Web services
• Support for custom plug-ins

For more information please contact the MicroWay sales team:
Head Office MicroWay Pty Ltd PO Box 84, Braeside, Victoria, 3195, Australia Ph: 1300 553 313 Fax: 1300 132 709 email: sales@microway.com.au ABN: 56 129 024 825	Sydney Sales Office MicroWay Pty Ltd PO Box 1733, Crows Nest, NSW 1585, Australia Tel: 1300 553 313 Fax: 1300 132 709 email: sales@microway.com.au ABN: 56 129 024 825	New Zealand Sales Office MicroWay Pty Ltd (NZ) PO Box 912026 Victoria Street West Auckland 1142, New Zealand Tel: 0800 450 168 email: sales@microway.co.nz
International: call +61 3 9580 1333, fax +61 3 9580 8995

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