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Phone - Australia: 1300 553 313
Hotline - New Zealand: 0800 450 168
SnagIt Screen Capture, Camtasia Screen Recorder & Morae from TechSmith
Morae

Morae 3.3 - Customer Experience Software

Understand Your Customer

Use Morae to record exactly what customers do and say, discover patterns in the data, key in on significant moments, and build a compelling case for how to improve the customer experience.

From usability testing to focus groups and beyond, Morae helps you transform designs and marketing to make things people love. Maybe that’s why so many are using it today.


 

Morae in the Useability Lab pdf

Morae Manager Help File pdf

Morae Recorder User Guide pdf

Morae Observer User Guide pdf

Morae 3.3 Trial

TechSmith Developer Tools
 

Get great insights with Morae

Set up, record, observe, and analyse usability studies, focus groups, field research, and product testing. Watch the study or interaction remotely, take notes, and analyse results to instantly share your insights with others.

 

Usability testing: software and web user experience

Software & web user experience testing

Morae provides you with hard data and undeniable examples of usability problems. It also automatically calculates and graphs effectiveness, efficiency, and satisfaction.
 

Usability testing: market research and focus groups

Market research & focus groups

Whether you gather customers around a formal conference table or sit down for a one-on-one, bring Morae along to capture the interaction, and share the results quickly.

Usability testing: mobile devices

Mobile device & hardware testing

Regardless if it's a mobile phone, GPS unit, or an espresso machine, you can improve the design of your product by testing it in the hands of real customers.
 

 

Morae Components and Features

As one of the leading usability software tools on the market, Morae offers an all-encompassing testing experience for its users. Morae gives you the ability to record a user's interactions with your application, site, or product, and allows multiple people to remotely observe the study, collaborate, and take notes--all in real-time.

 

Morae Recorder

Save Time by Having All Your Data in One Place

The Morae Recorder captures audio, video, on-screen activity, and keyboard/mouse input during a research session. Depending on the research methods you're using, you might record camera video only (no screen recording). 



Test Efficiently

Morae ties what used to involve lots of devices and applications that didn't talk to each other into one tidy package – eliminating hours of wasted effort. With Morae, all your data is captured digitally and indexed to one master timeline for instant retrieval and analysis.


Get Started Faster

Select a research method from Morae's preset study templates – focus group, software usability test, or mobile device test – and Morae will set up the initial details for you. It even shows you a live preview of what will be recorded.

From there, it's simple to add things like task definitions, discussion questions, surveys, and custom markers. Want to use the same configuration again later? Morae allows you to save and re-use.


Customisable for Your Needs

Make the most of Morae by writing your own Recorder, Observer, and Manager plug-ins. Morae's pluggable architecture enables you and your development team to build features specific to your testing environment.

Learn more about the expanding flexibility of Morae's pluggable architecture and about the plug-ins that partnering companies have already created on Morae's Plug-ins Page. 


Capture More

Use Morae's camera-only recording to reach beyond the screen to record customer interactions that don't happen on the computer – like focus groups, in-depth interviews, hardware testing, paper prototype testing, and more.

Plug multiple video cameras into your computer for off-screen recording or PIP (Picture-in-picture). You can use consumer-grade digital video (DV) cameras, webcams, or a mix of both. When you're not recording the screen, you can use the recording computer for logging notes too (see system requirements for details).

Dig Deeper

Morae collects and stores data neatly in one place and gives you all the tools you need to view, analyse, graph, and present results with just a click

Ask survey questions before the session, after each task, and at the end of testing – automatically or manually. Use the system usability scale (SUS), or create any number of custom surveys in a variety of formats – multiple choice, select all that apply, rating scale, or open-ended.

Get Test Assistance

AutoPilot delivers instructions, tasks, and surveys automatically during test sessions. Set up unmoderated testing at a public kiosk or a tradeshow booth and gather data without being there. If you're flying solo, AutoPilot allows you to prompt, listen, and observe more carefully during testing.


Morae Observer

Monitor Important Research Moments

The Morae Observer enables team members to watch the customer's experience, make notes, and flag tasks in real time. Observer connects to the computer running Recorder via your network (LAN/WAN/VPN). Multiple Observers can be connected to a single Recorder.

 



Gain Valuable Insight

Connect to a live Recorder session from anywhere via a network. Observers can see and hear anything being recorded – customers' faces, voices, or interactions on-screen or with physical objects. Team members or stakeholders running Morae Observer can collaboratively log comments, set markers, and chat in real-time resulting in more efficient logging, stronger buy-in, and a deeper understanding of your customers.


Log Smarter

Unlike logging with a stopwatch and notepad, Morae helps observers give structured, detailed feedback that is automatically synchronised and placed at the right moment on the video timeline. During research sessions, observers flag important moments by selecting a preset marker. Morae's streamlined logging process results in more detailed, instantly searchable notes – saving you hours of time during review and analysis.


Easily Communicate

With Morae's chat feature, it's now easier than ever to interact with fellow Observers during testing – even if they're not in the same room. Use Morae's real-time chat to communicate from Observer-to-Observer while testing, or from Observer-to-Recorder for pre and post-testing. 


Share Your Session

Give team members or clients a copy of the session right away by uploading it to your free Screencast.com account for instant sharing to anyone, anywhere.

Collect Powerful Data

Automatically calculate standard metrics such as time on task or error rate by consistently marking a few simple things during each recording – like when the participant starts a task, ends a task, and whether they succeed or not.


Morae Manager

Analyse, Visualise, and Share Results Quickly

Use the Morae Manager to view and analyse Morae recordings, automatically calculate metrics, generate graphs, and create highlight videos to share with stakeholders. 

 


Review Data in Less Time

Markers and tasks set during a recording session appear along the timeline as color-coded diamonds and triangles. Hover over these indicators for details; click one to jump to that moment in the video making it easy to review hours of video (along with comments and suggestions from a whole team of observers) faster.


Fast, Automatic Analysis

Morae saves you valuable time by calculating data and building graphs quickly. Morae automatically calculates and graphs standard usability metrics like effectiveness, efficiency, and satisfaction. (Attention usability experts: We've got your CIF and SUS covered.)

You can also create your own measurements and graphs based on mouse movement, clicks, time on task, markers, and satisfaction surveys. 


Present Results Easily

Embed videos, graphs, and title clips from Morae directly onto PowerPoint slides with a few clicks – saving you time. 



Analyse Results Efficiently

Within Morae, you can search across many recordings to uncover patterns and trends in the data – without having to open Excel. You can also limit your search to one recording.

Instantly find and view the exact moment when participants clicked a button, typed something, navigated to a particular webpage, interacted with a specific dialog box, or viewed certain text on the screen.

Quick and Secure Online Sharing

Seek out important parts of your videos to showcase to others with Morae's Table of Contents. Then deliver highlight videos quickly and securely over the internet with Screencast.com.

As a Morae customer, you get free storage and bandwidth on Screencast.com, which allows you to upload test results with one click and instantly share to anyone, anywhere.

Professionally Document Results

With Morae's Word Add-in, simply drag and drop graphs, screenshots, data tables, survey questions, and more directly into a Word document. Produce a powerful, professional report for stakeholders in a fraction of the time.


More Ways Morae Helps Analyse, Visualise, and Share Easily 

  •     Variable speed playback
  •     Ability to import pre-recorded video files
  •     Text and audio annotation
  •     Exportable data tables
  •     Built in video editing
  •     Customisable picture-in-picture video
  •     And more! 


 

Discounts

Discounts are available for qualifying governmental, non-profit, and educational institutions.
 

TechSmith Developer Tools

The desktop on today's average PC is a continually evolving display of rich visual content that can come from a variety of sources. A single desktop can display anything from simple text to an advanced multimedia presentation, complete with vibrantly coloured graphics and animations. Whether the desktop is displaying a real-time video conference or an instructional software tutorial, there is often a need to capture and share this content with others.

TechSmith’s screen capture and recording software products provide a powerful platform for capturing and sharing desktop content. Using TechSmith’s tools for developers, you can integrate the power of our capture and recording technologies into Windows applications of your own.

Morae COM Server
Morae Recorder supports a COM server. Using Morae Recorder’s COM server you can record a user's interaction with the Windows desktop environment. You can also programmatically insert markers to denote certain events and save the recording to open later in Morae Manager for a usability review.

Morae's COM Server is built into Recorder. To start using it, purchase and install Morae. Installing Morae Recorder automatically registers the COM Server and makes it available to other applications.
Using Recorder as a COM Server

 

 


For more information please contact the MicroWay sales team: buynow
Head Office
MicroWay Pty Ltd
PO Box 84,
Braeside, Victoria, 3195, Australia
Ph: 1300 553 313
Fax: 1300 132 709
email: sales@microway.com.au
ABN: 56 129 024 825
Sydney Sales Office
MicroWay Pty Ltd
PO Box 1733,
Crows Nest, NSW 1585, Australia
Tel: 1300 553 313
Fax: 1300 132 709
email: sales@microway.com.au
ABN: 56 129 024 825
New Zealand Sales Office
MicroWay Pty Ltd (NZ)
PO Box 912026
Victoria Street West
Auckland 1142, New Zealand
Tel: 0800 450 168
email: sales@microway.co.nz

International: call +61 3 9580 1333, fax +61 3 9580 8995

 
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