MicroWay Support

The MicroWay customer service team is standing-by to assist you in any way we can. If you need assistance with technical issues or to identify the right solution, our friendly staff would be happy to help you via phone or email. See our Contact details page for full contact details.

• Technical Support
• Articulate Product Support
• Webstore Order Support

Technical Support

MicroWay provides local, first level technical support for many of the products we handle during business hours.

For assistance please contact MicroWay by phone or email.

Articulate Product Support

MicroWay is the Authorised Articulate partner for Australia and New Zealand and our friendly staff can assist with all aspects of pre and post sales support for Articulate products and services.

If you are experiencing trouble using your Articulare product or service, please check the Articulate Service Status page for known issues - which may be the cause of the issue being experienced and indicate when the issue is resolved.

To contact MicroWay locally regarding Technical Support for Articulate products and services, please use the Technical Support contact details above.

Web Order Support

If you've placed on order on our webstore - a big Thank you!

Once your order is submitted it will be reviewed by our staff during office hours before being processed. This is to ensure that important details are not missing and/or the any eligibility criteria that need to be verified have been checked and everything is completed correctly for you. Sometimes there are more cost effective ways to order products - in which case we may contact you before processing your order to discuss those options.

The following information about web order may also be useful.

Delivery Time
Orders for electronically distributed products (download) are generally fulfilled within 1-2 business days of receiving your order.
Orders for physical, boxed products can take between 1 – 5 business days, depending on stock and availability.
Orders placed after hours, on weekends or public holidays are processed as a priority on the next business day.

If fulfilment of your order is required urgently, please contact us to discuss the ETA and any other options.

Order Status and Tracking

If you have any queries regarding your order, please contact us via the following methods:

Office Hours

Our office hours are 8.45 am – 5.30 pm Monday – Friday, Eastern Australian Time (Melbourne/Sydney)