Articulate 360 for Customer Service
Build practical customer service training for teams across Australia and New Zealand
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Customer Service Professional Training with Articulate 360
Create engaging, consistent and easy-to-update customer service professional training with Articulate 360. Help your team strengthen communication skills, improve customer interactions and handle difficult conversations with more confidence.
Whether your team supports customers by phone, email, live chat, in person or across multiple channels, Articulate 360 makes it easier to build training that reflects your real processes, service standards and customer scenarios.
“Using Articulate 360, we can create customer service professional training that reflects real customer conversations, not just generic scripts. It helps our team practise communication skills, customer interactions and de escalation techniques in a way that is easy to update and share.“
Customer Service Training Team – Sydney, Australia
Book a Personalised Demo
Book a live demo of Articulate 360 for customer service teams
See how Articulate 360 can help your customer service, support or contact centre team create better training faster.
In a personalised demo, the MicroWay team can show you how to build onboarding modules, communication skills training, customer interaction training, scenario-based learning and de escalation training using Articulate 360.
Transforming customer service training
Customer service teams need more than static documents and scripts. They need training that is practical, interactive and easy to revisit when they need support.
Articulate 360 helps Australian and New Zealand organisations create customer service training that supports confident conversations, consistent service delivery and stronger customer experiences.
Stay ahead of changing customer expectations
Customer service teams across Australia and New Zealand need training that is consistent, practical and easy to update. Articulate 360 helps you create scalable customer service professional training that keeps teams confident, aligned and ready for real customer conversations.
Build training for every customer service need
Onboarding training
Help new customer service team members get up to speed faster with structured, engaging onboarding training.
Use Articulate 360 to create consistent onboarding experiences that introduce your service standards, products, systems, escalation processes and customer communication expectations. This gives new starters across Australia and New Zealand training they can revisit whenever they need support.
Communication and soft skills training
Help customer service teams build the skills they need to communicate clearly, show empathy and manage customer interactions with confidence.
Create scenario-based communication skills training, customer interaction training and de escalation training for real service situations, including complaints, difficult conversations, live chat, phone support, email responses and service recovery.
Technical and product training
Keep customer service teams up to date with product changes, support processes, internal systems and policy updates.
With AI Assistant, teams can quickly turn source content, process documents, knowledge base articles and product information into customer service professional training that keeps pace with change, instead of relying on scattered documents or outdated slide decks.
One platform, endless possibilities
Explore the award-winning products in the Articulate 360 platform.
AI Assistant
Create draft lessons, quizzes and scenarios from your customer service documents, policies and support materials.
Build custom interactive learning, software simulations, branching scenarios and realistic customer service activities.
Rise 360
Create modern, responsive courses for onboarding, product updates, process training and refresher modules.
Articulate 360 Training
Access expert-led training and resources to help your team build skills and create better learning experiences.
Explore Articulate 360 Resources
Explore upcoming webinars, catch up on past sessions, and dive into articles designed to keep you informed on what’s new and what’s next with Articulate AI Assistant
Start creating better customer service training with Articulate 360
Create practical, engaging and easy-to-update customer service professional training with Articulate 360.
Help your team improve communication skills, customer interactions and de escalation techniques while supporting a more consistent customer experience.
Start your free trial of Articulate 360
